Terms and Conditions

Before confirming your booking at Greenley Croft Wigwam Holidays site, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Payment Policy

To secure your booking, payment in full is required at the time of booking. We do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Cancellation/No-Show Policy

If cancelled lose 25% deposit if the balance remains outstanding. 

If fully paid; 

Up to 4 weeks before arrival receive 75% refund

Up to 3 weeks before arrival receive 50% refund

Up to 2 weeks before arrival receive 25% refund

Less than 2 weeks before arrival, no refund available

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.We recommend that guests have an appropriate level of travel insurance in place for their needs.

Charges

Prices are based on two people sharing, with an extra charge for additional guests.

Fires

Fires are allowed in the field, but only in the fire-pit. We supply firewood.

Smoking

Smoking is not permitted in the Wigwam Cabins or in any communal areas.

Dogs

No dogs

Group Bookings

Please contact us directly for our policy relating to group bookings.

Booking restrictions

There's a minimum 2-night stay at weekends.

Arrival/Departure Procedures

We aim to have the Wigwam available after 2.30pm and ask for departure by 11.30am. Should you anticipate arriving later than 6pm, please contact us.

Complaints Procedure

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct

We expect all our visitors to respect and look after the site and the Wigwam you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm.

Parents are responsible for their children; as such children must be supervised at all times.

If you have any other queries regarding your stay please contact Greenley Croft Wigwam Holidays site directly at 01261 851693.