Terms And Conditions

Before confirming your booking at Grouse Hill Wigwam Holidays site, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Payment Policy

To secure your booking payment in full is required at the time of booking, we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it. Any bookings are held for 24hrs only and are subject our booking terms and conditions.  

Cancellation/No-Show Policy

If cancelled lose 25% deposit if the balance remains outstanding. 

If fully paid; 

Up to 4 weeks before arrival receive 75% refund

Up to 3 weeks before arrival receive 50% refund

Up to 2 weeks before arrival receive 25% refund

Less than 2 weeks before arrival, no refund available

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking

Smoking is not permitted in the Wigwam Cabins or in any communal areas.

Dogs

Please contact us directly for details of our policies relating to dogs/pets.

Group Bookings

Please contact us directly for our policy relating to group bookings.

Arrival/Departure Procedures

For details of our check-in/check-out times please contact us directly.

Complaints Procedure

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct

We expect all our visitors to respect and look after the site and the Wigwam you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm. Parents are responsible for their children, as such children must be supervised at all times.

NO BALL Games on the grass area in front of the Wigwam Cabins.   Please use the play field at the top of the site.

Check-in times for Wigwam Cabins from 3.30pm

If you have any other queries regarding your stay please contact Grouse Hill directly on 01947 880543 or info@grousehill.co.uk.