Before confirming your booking at Wigwam Holidays Rivendell Farm please take the time to read the information below. It includes vital information regarding cancellation policies and services available at the site, which will assist you with planning your holiday.
Payment Policy
At least 25% payment is required at booking, with the balance payable 2 weeks prior to your visit. Reminder emails will be sent. If the balance is not paid in time we hold the right to cancel your holiday, as per the terms and conditions on the wigwamholidays.com website.
Cancellation/No-show Policy
If cancelled, you will lose your 25% deposit if the balance remains outstanding.
If the booking is fully paid;
Up to 4 weeks before arrival you can receive a 75% refund.
Up to 3 weeks before arrival you can receive a 50% refund.
Up to 2 weeks before arrival you can receive a 25% refund.
Less than 2 weeks before arrival, no refund is available.
The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.
Travel Insurance
We strongly recommend you take out an appropriate travel insurance policy to give peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.
Arrival/Departure Procedures
Check-in time is between 3pm and 5pm.
Check out is 10am prompt on the day of departure.
Whilst we do employ cleaners, guests are expected to leave their Wigwam Cabin in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area.
No food must be left in the fridge upon departure.
Site Rules
Any guest found to be repeatedly breaking any of our site rules will be asked to leave the site immediately without a refund.
Breakage/Damage
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam Cabin be left in an unsatisfactory condition or if there is any damage to the Wigwam Cabin or the furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.
Smoking
Smoking is not permitted in any of the Wigwam Cabins or outdoor communal areas, including the Fun Fishing Pond.
Barbeque/Fire Pit
The complimentary BBQ/Fire Pit must not be moved from its position under any circumstances. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests.
Lost Property
Items must be claimed within 2 weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.
Group Bookings
We welcome bookings from fishing parties, schools, social clubs, sports clubs, church groups, family gatherings, hen and stag parties, residential houses, day centres and special needs groups. Please contact us directly for further information.
Disability Access
Our Wigwam Cabins are not currently suitable for wheelchairs, due to their hillside location.
Complaints Procedure
We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the site owners directly either via Reception, telephone 07534 630260 or email and we will respond. We will attempt to resolve any issues as soon as possible.
Code of Conduct
Noise pollution is taken seriously. We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10pm until 7am.
We expect all our visitors to respect and look after the site and the Wigwam Cabin you are staying in.
Parents are responsible for their children, especially where the water is concerned; and children must be supervised at all times.
