Before confirming your bookings at Wigwam Holidays Aberystwyth, please take the times to read the information below. It includes cancellation policies and services available at the farm & may help you with planning your holiday.
Any guest found to be breaking any of the below rules will be asked to leave the farm immediately without refund.
Travel Insurance
We recommend that guests have an appropriate level of travel insurance in place for their needs.
Payment policy
Payment in full is required at time of booking - we so not accept provisional bookings.
Cancellation / No Show policy
In an event of a cancellation or a no-show, we do not provide any (either full or partial) refund, however should more than 48 hours notice be given, we may, at our discretion, offer an alternative date suitable to you if we have the availability
Arrival / Departure procedures
Check in time is between 3pm - 5pm
Check out is at 10am prompt on the day of departure.
We expect guests to leave Wigwam Cabins in a neat and tidy standard.
All refuse and recycling must be deposited in the outside bins provided . Please remove ALL food from the Wigwam Cabin on your departure. Please do not remove any soft furnishing, pillows, cushions etc. from the cabin.
Breakages / damages
We reserve the right to charge the debit or credit card used at the time of booking an additional fee should thee cabin be left in an unsatisfactory condition or if there is any damage to the cabin or the furnishings therein. It is requested that guests advise us in an event of an accident.
Smoking
Smoking is not permitted in any of the Wigwam Cabins or outdoor communal areas
Dogs
Well behaved dogs are welcome but must be kept on a lead when around the Wigwam Cabins and farm at all times. Owners are expected to clean up after their dogs and use bins provided.
Barbecue / Fire pits
The complimentary BBQ / fire pit must not be moved from its position under any circumstances. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests. No other outside fires or BBQ must be lit on site or around the farm.
Chinese lanterns are STRICTLY prohibited.
Lost property
Items must be claimed within 2 weeks of departure. Where relevant, posting and packing charges will apply for the return of goods.
Group bookings
Our 6 Wigwam Cabins provide accommodation for up to 28 people based on 2 sharing a double bed. We welcome bookings from schools, social clubs, sports clubs, church groups and family gatherings. Stag & hen groups are welcome, however, they need to book out all 6 Wigwam cabins so there is no disturbance to other guests.
Complaints procedure
We take all comments from our guests very seriously and in the unlikely event that you need to make a complaint, you may contact the site owners directly on 07890405487 or email on aberystwyth@wigwamholidays.com. We will respond and attempt to resolve any issues as soon as possible.
Code of Conduct
Noise Pollution is taken seriously. We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10pm until 7am. We expect all of our visitors to respect and look after the farm and the Wigwam Cabins you are staying in. Parents are responsible for their children and must not let them wander around the farm alone. Children must be supervised at all times and mot allowed to play on farm machinery or gates. Gates should always be shut behind you.
Vehicles
Vehicles are not allowed on the grass. Please park your car in the designated area by or behind your wigwam cabin. We allow one car per cabin, extras can be parked in the farm yard for a small fee, please ask to be directed.
if you have any other queries regarding your stay, please contact Wigwam Holidays Aberystwyth. Angela on 07890405487 or aberystwyth@wigwamholidays.com
