Terms And Conditions

Before confirming your booking at Hill Farm & Orchard Wigwam Holidays site, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone or email with any queries or any further information you may need to make your holiday extra special.

Payment Policy

To secure your booking, payment in full is required at the time of booking. We do not accept provisional bookings so please do not make a booking unless you are in the position to honour it. Please contact us with any queries or if you prefer to make a telephone booking.

Cancellation/No-Show Policy

If cancelled lose 25% deposit if the balance remains outstanding. 

If fully paid; 

Up to 4 weeks before arrival receive 75% refund

Up to 3 weeks before arrival receive 50% refund

Up to 2 weeks before arrival receive 25% refund

Less than 2 weeks before arrival, no refund available

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Farm Safety

No one is permitted to visit the farm without prior permission. Please do not allow children to play on farm machinery. Gates should be left as found and the country code adhered to.

Smoking

Smoking is not permitted in the Wigwam Cabins or in any communal areas.

Dogs

Well behaved dogs are allowed on our site but must be kept on leads and owners must be responsible for them at all times. Please remember Hill Farm & Orchard is a working farm with sheep and cattle grazing in close proximity to the Wigwam Cabins. Any damage caused by your dog will be chargeable. Owners are responsible for cleaning up after your dog. Never leave your dog unattended. Failure to comply with these rules will result in you being asked to leave the site and no refunds will be given.

Noise

Please be considerate of other Wigwam guests. Keep noise to a minimum after 10pm, and take your party inside. If you do not adhere to this or any warnings, police will be called.

Group Bookings

Please contact the owners directly to organise parties or operate events.

Arrival/Departure Procedures

You can check in from 2:30pm onwards. Late night arrivals should telephone in advance to arrange. Departure: please check out by 10:30am. Whilst we clean all Wigwam Cabins and amenity areas we do ask that you leave the Wigwam Cabins tidy. No food should be left in the fridges. All dishes should be washed and dried and put away in the kitchen area.

Complaints Procedure

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct:

We expect all our visitors to respect and look after the site and the Wigwam you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm. Parents are responsible for their children, as such children must be supervised at all times.

Litter/waste

Please keep Wigwam Cabins tidy inside and outside. On departing the Wigwam, areas should be in a tidy, litter free condition. Take/clear your waste to the bins/recycling points provided. Where no designated bin is provided for an item/object, please take item home for disposal. We reserve the right to apply an extra charge for unauthorised litter disposal or unsatisfactory conditions.

Property/contents

Please ensure that you take all reasonable care in the use of Hill Farm & Orchard property and contents, including the security of the property. Report any damages as they occur. We reserve the right to charge for all and any repairs, losses or replacements necessitated by the negligent act or omission of any of your party, guests or invitees. If necessary this may include an administration charge.

Loss, damage or injury

Hill Farm & Orchard take no responsibility for loss, damage or injury to you or any of your party or property as a consequence of this agreement or the occupancy following on thereon. We recommend you have adequate travel and property insurance.