Terms & Conditions

Before confirming your booking at Wigwam Holidays Glencartholm Farm please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Cancellation/No-Show Policy:

Please refer to the cancellation policy within your booking confirmation

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.

Travel Insurance:

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking:

Smoking is not permitted in the cabins or in any communal areas.

Dogs:

Please contact the site directly for details of our policies relating to dogs/pets.

Group Bookings:

Please contact the site directly for our policy relating to group bookings.

Arrival/Departure Procedures:

For details of our check-in/check-out times please contact the site directly.

Complaints Procedure:

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct:

We expect all our visitors to respect and look after the site and the cabin you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10.00pm.

Parents are responsible for their children, as such children must be supervised at all times.

If you have any other queries regarding your stay, please contact Wigwam Holidays Glencartholm Farm directly on +447712588639 or email glencartholmfarm@wigwamholidays.com