Before confirming your booking at Millside Wigwams please take the time to read the information below. It includes vital information regarding cancellation policies and services and amenities available which will assist you with planning your holiday.
Payment Policy
Payment in full is required at the time of booking. We do not accept provisional bookings.
The number of guests staying in each Wigwam Cabin must be confirmed at the time of booking. This number should not be exceeded unless by prior arrangement with the owner which, if permitted, will incur an additional fee.
Cancellation/No-Show Policy
In the event of cancellation or no-show we do not provide any (either full or partial) refund. However, should more than 48 hours notice be given we may, at our discretion, offer an alternative date suitable to you if we have the availability. The cancellation policy also applies to adverse weather conditions, over which we have no control.
In the event of a cancellation by us, our liability shall be limited to the return in full of monies paid.
Travel Insurance
We strongly recommend you take out an appropriate travel insurance policy to give peace of mind that your financial commitment is protected should you be forced to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.
Arrival/Departure Procedures
Check-in time is from 3pm to 8pm (or later by prior arrangement) and check out is at 10am prompt on the day of departure. Further details of how to check-in will be provided by email on booking.
Whilst we do employ cleaners, guests are expected to leave their Wigwam Cabins in a neat and tidy condition with all refuse deposited in the designated area. You will be made aware of the location of this on arrival.
No food must be left in the fridge upon departure.
Waste & Refuse
Wipes, sanitary waste, nappies, cloths etc must not be flushed down the toilets. These items must be wrapped and put in the bin provided.
Smoking
Smoking is not permitted in any of the Wigwam Cabins or any communal area.
Barbecue/Fire Pit
You are not permitted to bring your own wood. Only wood supplied by us can be used for the barbecue/fire pit provided. You are not permitted to use branches, debris or other items you may see around the farm.
You are not permitted to use any other flammable materials or liquids other than those supplied by us.
Please be aware of wind direction to ensure smoke does not become an annoyance to other guests and please use your barbecue/fire pit safely.
You are not permitted to move the barbecue/fire pit.
The use of disposable barbecues is strictly prohibited.
Safe Driving
The speed limit is 5mph around the site to protect children and animals sharing the site.
Farm Safety and Supervision of Children
Please ensure your children do not use the farm buildings as play areas and do not play on any farm machinery.
Guests are not permitted to feed any farm animals.
If any guest comes into contact with farm animals please ensure they wash their hands thoroughly.
Parents are responsible for their children and they must be supervised at all times.
Site Rules
The owners of the site reserve the right to ask guests not observing these terms and conditions to leave the site without refunds and with immediate effect.
Breakage/Damage
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam Cabin be left in an unsatisfactory condition or if there is any damage to the Wigwam Cabin or the furnishing therein. It is requested that guests advise us in the event of breakage or damage.
Guests are not permitted to remove any of the Wigwam Cabins provided furniture.
Wigwam Cabin Repairs
Please let us know if any repairs are required to your Wigwam Cabin during your stay. The owners reserve the right to enter your Wigwam Cabin for service or repair purposes.
Emergency Telephone Numbers
A list of emergency numbers is available in your welcome pack located in each Wigwam Cabin.
The owners of the site are absolved of all liability for accidents, loss or damage to guests' personal property.
Lost Property
Items must be claimed within two weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.
Disability Access
Regretfully our Wigwam Cabins are not currently suitable for wheelchair access.
Dogs
Up to two well behaved dogs are welcome in each cabin with prior notice but must be kept on a lead at all times. There is an additional charge for dogs and owners are expected to clean up after their dogs and place dog foul in a sealed bag in the bins provided. Dogs are not to be left unattended at any time. No dangerous breeds are allowed.
Complaints Procedure
We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the owner directly either by telephone or email and we will attempt to resolve any issue as soon as possible.
Noise Levels
We expect all guests to respect others, and keep noise to a minimum between the hours of 10pm and 7am. Excessive noise will not be tolerated.
Behaviour
Anti-social behaviour such as bad language, aggression, destruction to property or harassment of other guests will not be tolerated. We expect all our visitors to respect and look after the site and the Wigwam Cabin they are staying in.
If you have any other queries regarding your stay at Millside Wigwams please contact us directly on 07944 475521 or email millside@wigwamholidays.com
